Provide me the Features of the product and I will help you in improving your Sales. 

I have a 10 years Experience in Sales Calls Quality of BFSI with Objection and . Will provide definately a Good Observation on call. 

Call Opening
Agent greeted the customer properly and introduced themselves with name and company
Maintained a polite and professional tone during the introduction
Rapport Building
Created a friendly and comfortable environment early in the conversation
Used tone and conversation flow to engage the customer
Need Identification
Asked relevant and open-ended questions to understand the customer's requirement
Demonstrated active listening and acknowledged customer responses
Product Pitch
Aligned the product or service benefits to the identified customer needs
Explained features clearly and confidently, without sounding scripted
Objection Handling
Handled customer objections calmly and with appropriate responses
Provided alternative solutions where possible and maintained composure
Closing the Call
Clearly asked for the sale or proposed the next steps
Summarized key points and ensured customer understanding
Communication Skills
Maintained clear voice, appropriate pace, and tone throughout the call
Avoided filler words and ensured a smooth conversation flow
Compliance and Accuracy
Provided accurate information, avoided mis-selling, and followed disclosure guidelines
Captured all customer details accurately in CRM or relevant systems
Call Outcome
Confirmed whether the lead was qualified, converted, or required follow-up
Set appropriate expectations and logged disposition correctly